Prior to any booking, these general terms and conditions are communicated to the traveller, who acknowledges that he or she has read them.
Any traveller’s stay is preceded by a written booking that can be printed (on the Domaine du Grenier website, by e-mail, etc.) which is equivalent to a contract.
The booking covers the booking period, the accommodation booked by the traveller and its essential characteristics, the number of travellers for whom the booking is granted, the price of the stay for the part that can be calculated and the special conditions relating to the conditions for any refund of the stay.
1. DEFINITIONS
For the purposes of these conditions, any accommodation offered by Domaine du Grenier will be referred to as “accommodation”. It can be a gîte or a room.
Any person making a reservation and any occupant in his or her right will be referred to as a “traveller”.
2. PURPOSE OF THE ACCOMMODATION
The rental of the accommodation is concluded as a temporary residence and pleasure. The accommodation may not be used as a main or even secondary residence and the traveller may not engage in any commercial, craft or professional activity.
Consequently, the contract will be governed by the provisions of the Civil Code as well as by the conditions set out herein.
3. DURATION, DESCRIPTION OF ACCOMMODATION AND PRICE OF STAY
Duration: The duration of the rental is provided for in the context of the reservation.
The rental is made for a predetermined period of time which will start from the first agreed day, at 4 p.m., until the last agreed day, at 10 a.m. for the gîte or at 11 a.m. for the room.
It will cease automatically at the end of the date set in the context of the reservation, without the need to give notice to the traveller. In the event of staying in the premises beyond the scheduled time, one full night will be charged per day not provided for in the booking.
Designation of the accommodation: The accommodation and its characteristics are specified in the context of the reservation.
Price of the stay: the price of the stay and the terms of payment are provided for in the context of the reservation.
The price of the stay (excluding charges, taxes, services or drinks not included) is payable at the latest upon arrival at the premises.
Included in the price of the stay are 8kwh/day and 300 liters of water/day.
At the end of their stay, the traveller must also pay the Domaine du Grenier for any charges and services or consumption not included in the price, namely: additional services or consumption (electricity, heating invoiced on the basis of the rate in force from 1 November to 31 March), tourist tax, etc. The tourist tax is collected by the Domaine du Grenier on behalf of the municipality.
If the price of the stay is not paid in full at the end of the stay, then this price will be increased by 10% as a penalty clause, eight days after the sending, by the Domaine du Grenier, of a registered letter with acknowledgement of receipt, claiming payment.
4. CANCELLATION OF THE STAY
The conditions for cancelling the stay and their consequences are defined in the context of the booking. They are recalled below:
FLEXIBLE OFFER
If the guest cancels their reservation before 24 hours before the check-in date of the reservation, the cancellation is free of charge. If the traveller cancels their booking no later than 24 hours before the date of arrival at the accommodation provided for in the booking, a deduction equal to 50% of the total amount of the stay is made. If the guest does not respond within 24 hours of the check-in date of the booking period, a deduction of 50% of the total amount of the stay will be made and the booking will be cancelled. Booking changes are possible up to 30 days before the check-in date (additional charges may apply). Changes are no longer possible between 30 days and the date of arrival. If the traveller decides to leave before the date stipulated in the booking, the price of the nights that he or she does not spend in the accommodation 24 hours after having expressed his or her intention to leave at Domaine du Grenier is refunded up to 50%.
OFFERS MODEREE
If the traveler cancels their reservation up to 30 days before arrival, the cancellation is free of charge. If the traveller cancels their booking between 30 days before the date of arrival at the accommodation scheduled for the booking and until the scheduled time of arrival (D-day at 4 p.m. at the latest), a deduction equal to 50% of the total amount of the stay is made. If the guest does not respond within 24 hours of the check-in date of the reservation, a deduction equal to 50% of the total amount of the stay will be made, and the reservation will be considered cancelled. Booking changes are possible up to 30 days before the check-in date (additional charges may apply). Changes are no longer possible between 30 days and the date of arrival. If the traveller decides to leave before the date provided for in the booking, the nights not spent at the Domaine du Grenier are not refunded.
STRICT OFFER: Non-Refundable/Non-Changeable
As part of this offer, only the tourist taxes are refunded in the event of express or tacit cancellation by the traveller. The sums paid by the traveller at the time of booking constitute a non-refundable deposit. The reservation is non-modifiable. If the guest does not show up by the arrival date indicated as part of the booking, the booking is considered cancelled. If the traveller decides to leave before the date provided for in the booking, the nights not spent at the Domaine du Grenier are not refunded.
5. SECURITY DEPOSIT – COMPENSATION FOR BROKEN OR MISSING ITEMS
For gîtes, the traveller must pay the Domaine du Grenier on the day of handing over the keys a sum as a security deposit to cover any damage that may be caused to the objects in the accommodation or any shortages that may be found, and to compensate for the various charges and consumption not included in the price of the stay.
In addition, a maximum of 150 euros may be deducted from the security deposit for the complete cleaning of the premises.
The refund of the security deposit will be made no later than 20 days after the traveller’s departure, less any sums due by the traveller for rental charges or repairs, if applicable.
Whether for gîtes or rooms, any lost, broken, deteriorated or damaged object must be replaced or reimbursed to the Domaine du Grenier at its replacement value by the traveller who undertakes to do so.
The return of the keys to the Domaine du Grenier at the end of the stay does not imply the renunciation of compensation by the Domaine du Grenier for rental repairs.
6. CAPACITY
The accommodation must not, under any circumstances, be occupied by a number of people greater than that indicated in the reservation, unless previously agreed by the Domaine du Grenier. If necessary, the Domaine du Grenier may claim an additional rent, refuse entry to the premises or terminate the contract, which will be considered to be broken at the fault of the traveller.
7. INSURANCE
The guest is responsible for all damage to the accommodation, including due to negligence, as well as in the event of fire.
He is also responsible for damage and losses occurring as a result of his actions.
The traveller is therefore invited to check that the policy he has taken out for his main residence includes a “holiday” and “furniture out of home” clause and, if his policy does not have one, to request an extension or to take out one for the duration of his stay.
Consequently, the Domaine du Grenier declines all responsibility for the recourse that its insurance company may exercise against the traveller in the event of a claim.
8. PRINCIPAL OBLIGATIONS OF THE TRAVELLER
The rental is made under the following charges and conditions, which the traveller undertakes to perform and fulfill, namely:
– Occupy the premises only on a bourgeois basis, the exercise of any trade, profession or industry, being formally prohibited, the traveller acknowledging that the premises which are the subject of this contract are only rented to him as a temporary residence and pleasure, a major condition without which the present rental would not have been granted.
– Use the place peacefully.
– Do nothing that, through one’s own actions or by one’s family or acquaintances, could harm the peace of the neighborhood or other occupants, or disturb them in any way whatsoever, in particular by noise.
– Refrain from inviting outsiders into the home.
– Occupy the premises personally and may not substitute any person whatsoever, nor sublet the rented premises, even free of charge, except with the prior agreement of the Domaine du Grenier and on pain of automatic termination of the present agreement.
– To not be able under any circumstances to store furniture, except for linen and small objects.
– Not to make any modification or change in the layout of the furniture and premises.
– Do not put any clothes or linen on the balcony.
– Refrain from making, for any reason whatsoever, any modification to the existing electricity, gas and water installations in the leased premises.
– Do not bring any animals into the rented premises.
– Allow work to be carried out during the rental, in the rented premises, if the obvious urgency does not allow the postponement.
– Refrain from throwing objects into washbasins, baths, bidets, sinks likely to obstruct the pipes, failing which he will be liable for the costs incurred for the recommissioning of this equipment.
The traveller will not be able to claim any reduction in the price in the event that urgent repairs are the responsibility of the Domaine du Grenier during the rental.
– Immediately inform the Domaine du Grenier of any damage or damage to the rented premises, even if no apparent damage is caused. Failure to comply with this obligation would result in the employer being liable for damages of any kind caused by his silence or delay.
– To be liable for any damage and losses that occur by his own act or by the act of the persons in his household during the enjoyment of the dwelling, unless he proves that they have occurred without his fault or that of the persons mentioned above.
– Vacate the premises on the last day of the rental and return them in the condition in which they took them.
9. PRINCIPAL OBLIGATIONS OF THE DOMAINE DU GRENIER
– Deliver the leased premises in good condition of use and repairs, as well as the equipment mentioned in the contract in good working order.
– Maintain the premises in a condition to be used for their intended use.
– Except in clear emergencies, do not carry out any work in the rented premises during the rental period.
– In the event of force majeure making the chosen accommodation uninhabitable, offer the traveller either accommodation of the same size (or larger) and offering the same services (or higher services) without any possible discount, or an accommodation of a smaller size or offering lower services with a discount.
10. LIABILITY
The traveller waives any claim for liability or claim against Domaine du Grenier due to:
(1) theft, attempted theft, any criminal act or any assault of which the passenger may be the victim in the rented premises; the traveller expressly waives the benefit of Article 1719 paragraph 3 of the Civil Code, the Domaine du Grenier assuming no obligation of supervision;
(2) irregularities or malfunctions in the water, electricity, telephone, air conditioning, generators, all computer systems and the collective services and common equipment of the rented accommodation;
(3) damage caused to the rented premises and/or to any movable elements therein as a result of leaks, infiltration, humidity or other circumstances;
(4) acts causing damage to the other occupants of the building;
(5) the late arrival of the traveller at the premises, due in particular to transport difficulties;
(6) nuisances, in particular noise, likely to occur from outside the dwelling;
(7) accidents occurring in the leased premises or as a result of the leased premises during the term of the lease, whatever the cause;
(8) malfunction of the Internet or television, or in the event of non-compatibility of the equipment in the accommodation with that of the traveller.
(9) services provided by external service providers.
The traveller is liable for damage caused by his negligence as well as in the event of fire, water damage, explosions, to neighbouring dwellings and their occupants.
11. HOUSEKEEPING
As far as gîtes are concerned, the cleaning must be done by the traveller.
If, however, the cleaning was not properly carried out while the traveller did not subscribe to the cleaning option, then the cleaning would be charged to the traveller between 50 and 150 euros depending on the cleaning hours required.
12. ANIMALS
Animals of any kind may not accompany travellers to the Domaine du Grenier.
13. ELECTION OF ADDRESS FOR SERVICE
For the execution of these Terms and Conditions, the parties elect their address address at the time of the reservation. The parties agree that the competent court will be that of the district in which the leased premises are located.
14. CLAUSE RESOLUTOIRE
In the event of non-performance of any of the clauses of these general terms and conditions or the conditions set out in the context of the reservation, or unauthorized maintenance in the premises beyond the duration provided for in the context of the reservation and 8 days after a summons to pay or perform that has remained ineffective, the lease contract will be terminated by operation of law, if you think so at the Domaine du Grenier, and without any legal formality. If the traveller refuses to leave the premises, it will suffice, to compel him to do so, by an interim order issued by the president of the judicial court.
In addition, it is expressly agreed that any amount not paid on its due date, as well as any charges or costs not paid under the same conditions, will be increased by 10% as a penalty clause, eight days after the sending, by the Domaine du Grenier, of a registered letter with acknowledgement of receipt, requesting payment and indicating its intention to invoke the penalty clause, without any derogation from the termination clause previously set out and without prejudice to the damages that the Domaine du Grenier may be required to claim due to the traveller’s default.
15. MEDIATION
The traveller may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation for example) in the event of a dispute.
Pratical information